PRIVACY POLICY

Knauer AI

Effective Date: 01/03/2026

Mobile Information Disclaimer

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other categories exclude text messaging originator opt in data and consent. This information will not be shared with any third parties.

1. Introduction

Knauer AI respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you interact with our website, services, and communications.

By using our services, you consent to the practices described in this policy.

2. Information We Collect

Personal and Business Information

• Name

• Phone number

• Email address

• Business name

• Social media account information

Communication Data

• Inbound and outbound call recordings

• Call metadata and timestamps

• SMS and MMS message content

• AI generated call transcripts

• Social media direct messages

• Appointment booking and inquiry details

Client Provided Data

Clients may upload contact lists or connect their CRM systems. Knauer AI processes this data solely to provide services and does not claim ownership of it.

Technical Data

• IP address

• Browser and device information

• Usage and interaction data

3. How We Collect Information

Information is collected when you:

• Submit forms on our website

• Call or text our phone numbers

• Interact with AI voice or messaging systems

• Communicate via social media DMs

• Are uploaded or synced by a client

• Request or use our services

4. How We Use Information

We use information to:

• Provide AI receptionist and communication services

• Place and receive calls and messages

• Send service related SMS campaigns and follow ups

• Send review requests and reactivation campaigns

• Provide call recordings and transcripts to clients

• Improve service quality and performance

• Provide customer support

• Comply with legal obligations

We do not sell personal information.

5. Communications and Consent

By providing your phone number or email, you consent to receive communications related to inquiries, services, appointments, and campaigns.

Message frequency varies.

We may send SMS and voice messages related to service updates, reminders, and promotional communications. Users may opt out at any time by replying STOP.

You may opt out of emails via unsubscribe links or by contacting us.

6. AI and Automated Communications

Knauer AI uses artificial intelligence to place and receive phone calls, send text messages, respond to social media messages, and manage communications.

AI interactions may be recorded and transcribed. Recordings and transcripts are provided only to authorized clients and are not shared or sold.

7. Call Recording Notice

Calls may be recorded where legally permitted. Clients are responsible for ensuring proper disclosures and consent requirements are met in their jurisdiction.

8. Data Sharing

We do not share personal data for marketing purposes.

We may share data only with:

• Infrastructure and technology providers required to operate services

• Clients when acting on their behalf

• Legal authorities when required by law

9. HIPAA and Sensitive Information

Knauer AI may support clients in regulated industries including healthcare, dental, and legal services.

We do not assume HIPAA covered entity responsibilities unless a Business Associate Agreement is executed in writing. Clients are responsible for configuring systems to comply with applicable regulations.

10. International Data Transfers

If services are provided internationally, information may be transferred and processed in countries with different data protection laws. We take reasonable steps to protect information regardless of location.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards. No system is completely secure and we cannot guarantee absolute security.

12. Data Retention

Data is retained only as long as necessary to provide services, meet contractual obligations, and comply with law.

13. Your Rights

Depending on your location, you may request access, correction, or deletion of your personal data.

Requests may be submitted by contacting us.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

15. Contact Information

Knauer AI

Email: [email protected]

Website: https://www.knauerai.com

Location: Colorado, United States